Terms of Service

Agreeing to these terms

These terms are an agreement between you and FavorTap LLC, a Texas limited liability company (“FavorTap”, “we”, “us”). They apply when you buy a stand or sticker from us, start a management plan, use our website or app, or use our support chat. If you are agreeing on behalf of a business, you are confirming that you have the authority to bind that business.

If you do not agree with these terms, don't use the service. If you are already a customer and we change these terms in a way that matters, you can cancel — see “Changes to these terms” at the end.

What we sell

FavorTap sells physical NFC “tap” stands and stickers (each, a “Product”). When someone taps a Product with their phone, they are taken to a web address you choose — normally your Google review page. Every Product includes a free dashboard where you can track taps and change where your Products point. If you’re on a plan, a Product can instead open your FavorTap Page. We also sell an optional management plan, under which we actively monitor your reviews, draft or post responses on your behalf, flag reviews that break Google’s policies, send a monthly report, and replace lost or damaged Products up to the allowance for your plan.

Products can be bought outright with no ongoing plan. A management plan is optional and separate from the cost of the Products themselves. When you buy Products together with a management plan, your second Product in that order is included free — this is standing pricing, not a limited-time offer. If the plan is cancelled, you keep the free Product; we do not bill you for it afterwards.

We ship to US addresses only. Shipping is free. Orders ship within 2–4 business days of payment, and we email your tracking number when they do; you can also follow your order in your account. Products ordered through our website arrive switched off. Tap each product to your phone to switch it on. Until then, anyone who taps one sees a page saying it isn't switched on yet. Can't switch one on? Email support@favortap.com and we'll do it for you. Products a FavorTap representative hands you in person are already on. If a Product arrives damaged or doesn’t work, email support@favortap.com within 10 days of delivery and we will replace it free, with or without a plan — this 10-day window covers a Product that was faulty on arrival, and it applies to every order including Products bought outright with no plan. If you bought in person, the 10 days count from the sale date. Separately, a management plan includes a set number of free replacement Products each year for Products lost, damaged or stopped working at any time, not just in the first 10 days; that yearly allowance applies while your account is in good standing, meaning your plan payments are up to date. Do not mail the Product back to us — a replacement never requires a return, and we do not accept mailed returns. Please recycle or dispose of the faulty Product.

Plans, pricing and automatic renewal

We currently offer three management plans. All of them renew automatically until you cancel:

• 3-Month Plan — $85 for the first month, then $165 per month starting one month later. Three-month minimum term. Cancelling early costs an early termination fee; see Cancelling below. Renews monthly. Includes 1 free replacement Product per year.
• 6-Month Plan — $825 charged at signup, covering six months in full. Renews every 6 months at $825 unless cancelled. Includes 2 free replacement Products per year.
• 12-Month Plan — $1,650 charged at signup, covering twelve months in full. Renews every 12 months at $1,650 unless cancelled. Includes 3 free replacement Products per year.
• All plan prices are before sales tax, which is added where it applies.
• The yearly replacement-Product allowance on each plan applies while your account is in good standing, meaning your plan payments are up to date. See the shipping and replacements section above for how that differs from the 10-day faulty-on-arrival replacement, which applies to every order.

Every plan renews automatically until you cancel. Your next renewal date is shown in your account, we email you before a 6- or 12-month plan renews, and you can cancel yourself, online, at any time, in your account at favortap.com/account or in the FavorTap app. You never need to call anyone.

Prices do not include sales tax. Where sales tax applies, it is calculated from your address and added at checkout, and shown on the payment page and your receipt before and after you pay. We do not add a processing fee, a card surcharge, or any other charge of our own. Product prices sold in person are agreed at the point of sale and may vary. Prices for future renewal periods may change, but we will tell you by email at least 30 days before a changed price takes effect, and you can cancel before it does.

Taking payments from your members

If you turn on payments, your members pay you, and FavorTap is not a party to those sales. You also agree to our payment partner’s own terms when you set up payments. FavorTap adds a fee of 0.5% to each card payment, on top of the payment processor’s fee; we will tell you before either changes. Payments are paid out to your bank account on the payment partner’s normal schedule.

Refunds, disputes and balances. You decide and pay for refunds to your members; if you refund a payment, FavorTap gives back its 0.5% fee on it. If a member disputes a payment, you are responsible for the disputed amount and the processor’s dispute fee, and for sending the evidence by the deadline. If a refund, dispute or other reversal leaves your balance negative, you owe the difference. You authorize it to be taken from your bank account through our payment partner, and, if that fails, taken from your future payouts or charged to the card you pay FavorTap with. We may pause your payments if we or our payment partner see risk.

Taxes and rules. You are responsible for sales tax and other taxes on what you sell, and for following the laws that apply to your business, including rules on memberships, automatic renewal, cancellation and gift cards in your state. You may not use payments for a business the payment partner does not allow (its list of restricted businesses applies to you).

Lifetime Plan

The Lifetime Plan is a one-time payment of $10,000, plus applicable sales tax, paid by card or by US bank account. If you pay by bank account, your plan starts when the payment clears; if the payment fails or is returned, the plan does not start or it ends.

“Lifetime” means for as long as FavorTap offers the FavorTap service. It does not mean for your life or for any set number of years. If FavorTap permanently stops offering the service, your plan ends and FavorTap will tell you at least 90 days before.

The Lifetime Plan includes the management plan services described in these terms, and 10 free replacement products each plan year for products that are lost, damaged or stop working, with no monthly or yearly payments. A plan year starts on the day your payment cleared and on each anniversary; unused replacements do not carry over. FavorTap may improve or change the service over time.

The Lifetime Plan payment is final and not refundable once your plan starts, except where the law requires a refund. The 24-hour refund that can apply to other purchases does not apply to the Lifetime Plan.

You can transfer the plan once, to a new owner of your business, if FavorTap agrees and the new owner pays a transfer fee of half the Lifetime price on the day of transfer. It cannot be transferred any other way, and your plan ends when it is transferred. If a business changes owner, its pages and member details can move to the new owner, who must use them for the same purpose.

Cancelling

You can cancel yourself, at any time, from your account at favortap.com/account or in the FavorTap app. You never need to call or email anyone. (On a 3-Month agreement signed on or after October 28, 2026, an early termination fee applies if you cancel before its minimum term is up; see below.) As you cancel, you'll be asked to choose a reason for leaving, which doesn't change your cancellation. We confirm your cancellation in writing by email.

On the 3-Month Plan you can cancel at any time. For 3-Month agreements signed on or after October 28, 2026, if you cancel before the three-month minimum term is up, you owe an early termination fee: the monthly payments left on the term after the month you have already paid for, plus the sales tax that would have applied to them. We charge it to the card on file when you cancel, and the cancel screen shows you the exact amount before you confirm. If the charge fails, your cancellation does not go through and your plan stays as it is; you can try again after updating your card. Once it is paid, your plan ends at the end of the month you have already paid for and nothing more is charged. After the first three months there is no fee. On the 6- and 12-Month Plans you can cancel at any time to stop the next renewal, there is no such fee because the whole term is paid when you start, and your service continues to the end of the period you have paid for. The minimum term runs from each agreement you sign: if you cancel and later come back, or you change plans, you sign a new agreement and a new minimum term starts for that plan.

We do not generally refund amounts already paid, including the unused remainder of a prepay period. The exception is that if we fail to deliver the service — for example your Products stop redirecting and we do not fix it within a reasonable time after you tell us — email us and we will make it right, including a refund where that is the fair outcome. (This doesn’t cover a Page paused because a payment failed — see “Your Products” below.)

Within 24 hours of purchase, FavorTap may refund the whole purchase and cancel the plan.

We may suspend or end your plan if payment fails repeatedly, or if you use the service in a way these terms prohibit. If we end your plan for any reason other than your breach of these terms, we will refund the unused portion of anything you have prepaid.

Your Products

Products you have paid for are yours. If you end a management plan, you keep the physical Products and your free dashboard, including tap tracking and changing where your Products point. What ends is the plan itself: active review monitoring, review responses, monthly reports, and free replacement Products.

Free replacement Products under a plan cover Products that are lost, damaged, or stop working in normal use, at the annual allowance listed above. They are not intended to cover bulk re-ordering, and we may decline a replacement request that is plainly not a replacement.

If a payment fails, your Products immediately start pointing straight to your Google review link again, and your FavorTap Page is paused (not deleted) until payment succeeds. Any review monitoring or response service included in your plan pauses at the same time. We’ll show you a notice with a way to update your payment method or retry the charge.

If your plan ends or is cancelled, for any reason: your Products point straight to your Google review link, exactly as a product-only customer’s do. Your FavorTap Page is kept, but hidden — it comes back automatically, with everything as you left it, if you start a plan again.

Using the service honestly

FavorTap exists to make it easier for real customers to leave real reviews. Using it to do anything else is a breach of these terms. Specifically, you agree not to:

• Offer payment, discounts, free items or any other incentive in exchange for a review, or condition anything on a customer leaving one.
• Filter or gate who is asked for a review based on how they feel — for example only presenting the Product to customers you already know are happy.
• Write, buy, or solicit fake reviews, or ask anyone to review a business they haven't actually used.
• Point a Product at a destination that is deceptive, unlawful, or unrelated to your own business.
• Attempt to access our systems, other customers' data, or accounts that are not yours.

This isn't boilerplate. Incentivised and gated reviews violate Google's policies and the FTC's rules on endorsements, and they put your business — not just your FavorTap account — at real risk. If we find a Product being used this way we will deactivate it.

What you send us

When you message us through the support chat or by email, you keep ownership of what you write. You give us permission to use it for the purpose you sent it — answering you, fixing your problem, and keeping a record of the conversation.

Don't send us material you don't have the right to send. If you believe something sent to us infringes your copyright, email support@favortap.com with a description of the work, where it appears, your contact details, and a statement that you believe in good faith that the use is not authorised. We will review and remove infringing material.

Service availability and third parties

We aim to keep the tap redirect working continuously, because it is the part that matters most. We cannot promise the service will never be unavailable. We rely on third-party providers — for payments, data hosting, and application hosting among others — and an outage at one of them can affect us.

We also do not control Google, Apple, or any other review platform. If a review platform changes its policies, its URLs, or how reviews are displayed, that is outside our control, and we cannot guarantee any particular number of reviews, ratings, or business results from using FavorTap.

Disclaimers and limits on liability

Except where the law does not allow us to say so, the service is provided “as is”, without warranties of any kind, and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost business, even if warned they were possible. Our total liability to you for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose.

Nothing in these terms limits liability for fraud, for wilful misconduct, or for anything else that cannot legally be limited.

Disputes — please read this section

This section affects how legal disputes between you and FavorTap are resolved. It requires most disputes to go to individual arbitration rather than to a court or a jury, and it waives your right to take part in a class action. You can opt out within 30 days and keep your right to sue — see below.

First, talk to us. Before starting arbitration, email support@favortap.com describing the problem and what you want. Most things get solved here. If we haven't resolved it within 30 days, either of us can begin arbitration.

Arbitration. Any dispute arising out of or relating to these terms or the service that isn't resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in Texas or conducted remotely at your election. Judgment on the award may be entered in any court with jurisdiction. FavorTap will pay the filing and arbitrator fees for claims under $10,000.

Class-action waiver. Disputes will be brought only in an individual capacity. Neither of us may bring a claim as a plaintiff or class member in a class, collective, or representative action, and the arbitrator may not consolidate claims or preside over any form of representative proceeding.

Small claims. Either of us may instead bring an individual claim in small claims court, if it qualifies. Nothing here stops that.

Opting out. You can reject this Disputes section entirely by emailing support@favortap.com with the subject line “Arbitration Opt-Out” within 30 days of first agreeing to these terms. Include your name and business name — that is all we need. Opting out costs you nothing, changes nothing else about your account, and we will not treat you differently for it.

If the class-action waiver above is found unenforceable, the whole of this Disputes section does not apply and disputes go to court instead. The rest of these terms still stand.

Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Where the Disputes section above does not apply, the state and federal courts located in Texas have exclusive jurisdiction.

Changes to these terms

We may update these terms. If a change materially affects your rights or what you pay, we will email account holders at least 30 days before it takes effect, rather than relying on you to re-read this page. If you don't agree to the change, cancel before it takes effect and it won't apply to you.

If any part of these terms is found unenforceable, the rest continues to apply. Our not enforcing something straight away doesn't mean we've given up the right to enforce it later.